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thedangler avatar image
thedangler asked David Marginian edited

Customers missing - Urgent

This is to get the attention of someone that works for clover.

All Customers for card on file and Customers app are missing or "Not Found".I

'm also getting 500 errors

My clients are complaining like crazy. Is there a known issue?

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David Marginian avatar image
David Marginian answered David Marginian edited

What requests are returning a 500?

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thedangler answered David Marginian edited

Searching for customers sometimes returns 500 error

All customers are gone. This is a serious issue. It's happening on multiple accounts.

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What does "searching for customers" mean? Are your merchants doing this from the device, from the web dashboard? Are you using our REST API, can you please provide details on the requests you are making? Can you provide a merchant id (in a moderator's only post please) that is experiencing the issue? Have the impacted merchants contacted Clover support?

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