question

dhananjay avatar image
dhananjay asked David Marginian edited

unable to login to clover account inside clover mini emulator

I have created clover sandbox account and I have created clover mini emulator, I am now trying to add my sandbox account inside emulator, getting error please check your login credentials.
annotation-2021-06-18-152231.png


can we login inside emulator with sandbox account or we need developer account to login inside clover mini emulator.


thanks

Emulator
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abrower10612 avatar image
abrower10612 answered David Marginian edited

After 10 hours straight of trying to figure this out, we discovered that admin accounts do not login like they should, but the Owner account logs in just fine.

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Yes, I am glad you figured it out. Let me write up a documentation issue, it seems this is not mentioned in the documentation.

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David Marginian avatar image David Marginian ♦♦ David Marginian ♦♦ ·

The docs have been updated. See step 5 under https://docs.clover.com/docs/setting-up-an-android-emulator#installing-required-clover-merchant-apps.. Thank you for updating us so we could improve this.

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David Marginian answered abrower10612 commented

"can we login inside emulator with sandbox account or we need developer account to login inside clover mini emulator."

I am not sure what you mean here, a sandbox account is a developer account.

Make sure you are on the latest engine (2131 - https://sandbox.dev.clover.com/developers/dev-apks), we had an issue with the previous version pointing to the wrong environment that we just fixed yesterday.

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I am using version 2131 but I am still getting the same error as the original poster. I've tried using older version as well, but nothing works. Is it because my developer account has not been verified yet?

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No, developer accounts in sandbox are not approved/verified. Make sure you have a sandbox developer account? Sandbox and production are separate environments. If you are using a sandbox account can you paste the emulator logs?

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We are experiencing the same issue here. We have tried version 2131, 2022, and 2087, but none of these are working. We have our sandbox developer account set up too. It either displays the message that the credentials are incorrect, or no message displays at all
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Can you attach some logs/details for me?

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abrower10612 avatar image abrower10612 David Marginian ♦♦ ·
I'm trying to upload a compressed pdf of the logs but even the shortest possible log exceeds your attachment limit of 512KiB
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dhananjay answered

Thanks .. I thought I am doing wrong. thanks for rpy

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