question

Corey avatar image
Corey asked Ram answered

My site url edit got approved but the changes did not save.

I changed the site url for my app from http to https. I received the email approving the change change. I clicked the link in the email to review and publish and it redirected me to the app settings page. A publish button appeared briefly and then disappeared. Now when I try to make the changes again I get error 404 in revision on the developer console in chrome. I've emailed appmarketbusiness@clover.com and like usual they don't respond to emails.

rsz-approval.jpg


{
  "elements": [ {
      "id": "6XW156T198TS8", 
      "changes": {
        "elements": [ {
            "id": "3M3DHAX0Q7XY6", 
            "entityType": "APP", 
            "entityId": "75DY65YX31M9C", 
            "app": {
              "name": "Order Display (Browser Based KDS)", 
              "siteUrl": "https://www.order-display.com?"
            }, 
            "action": "EDIT", 
            "author": {
            }, 
            "approvalStatus": "APPROVED", 
            "createdTime": 1621857288000
          }
        ]
      }, 
      "app": {
        "id": "75DY65YX31M9C"
      }, 
      "approvalStatus": "APPROVED", 
      "firstApprovalTime": 1621869006000, 
      "firstSubmittedTime": 1621857295000, 
      "createdTime": 1621857288000, 
      "acknowledged": true
    }
  ], 
  "href": "http://api.clover.com/v3/developers/Z44HKQHY0ECHJ/apps/75DY65YX31M9C/revisions?limit=100&"
}


app approvals
rsz-approval.jpg (134.5 KiB)
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Corey avatar image
Corey answered

I see in other posts that other people are having this issue. Is there a way to fix it?

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Corey avatar image
Corey answered David Marginian Deactivated edited

Apparently Clover had better things to do than help me resolve this. Apparently it will take 8 days to change my site url from http to https. So sad.

1 comment
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Unfortunately, you ran into an odd bug that has never been uncovered before. If you x out of the revision notice (instead of approving it) it becomes hidden (never to be seen again). The bad news is that the only way to fix this for you is for us to make an update to the production database, and we only perform db updates during scheduled maintenance hours on off peak days. We will work on a more permanent fix for the revision being hidden. Please remember that most changes you make to your app will require approval and thus you should not make breaking changes (e.g. changing your site URL from HTTP to HTTPS and disabling HTTP before we approve your change).


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Ram avatar image
Ram answered

Hey Corey, wanted to thank you for the time you took to speak with me yesterday. We had a Technical Solutions Engineer look for workarounds today, and see if there's another path way forward, before Monday, as you've indicated you are paying your developer hourly. I'll reach out to you by email shortly with our findings. For those who have reported being impacted, we will roll out the db update early next week, but Corey had a revenue impact from this situation, and we will do our best to help out sooner if possible.

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