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mybmr avatar image
mybmr asked ·

RemoteDeviceConnetor in CFP shows failure


Can You Please help us with below issue?

In our one application, we are getting the below response in RemoteDevice Connector

1) fail reason:- "Device Reset" ,

2) name :- action

3) Payload:- null

4) isSuccess:- false


we are facing this issue while we are trying to open activity in the customer-facing screen using RemoteDeviceConnector. can you guide us about the above issue?

semi-integrations
3 comments
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are you calling resetDevice(...)? are you checking if connect() returns true before invoking resetDevice(...)? Is there anything in the logs?

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mybmr avatar image mybmr Blake Williams ♦ ·

Yes, we are calling resetDevice(...) method . we have not used connect() method in code. we have informed the same as shared above.

can you let us know? When we face "Device Reset" as a failure Reason?

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mybmr avatar image mybmr Blake Williams ♦ ·

Is there any update on the above issue?.Please let us know

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