question

pavankumar avatar image
pavankumar asked pavankumar commented

My Sandbox Webdashboard is not logging in

Hi Team,


I tried changing the merchant properties ("currency") via REST API. After the update, the web developer dashboard doesn't allow me to log in and it throws "500 Internal Server Error" (Refer to attached image).


I tried checking the Network Activity on Browser and seems like Accounts API is returning 500 Error.


Can you please help me on where exactly the problem?


1614279998797.png


I can share the merchant id if needed.



REST APIMerchant
1614279998797.png (355.8 KiB)
2 comments
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David Marginian avatar image David Marginian ♦♦ commented ·

It looks like you made a mistake when updating the merchant properties. What is your merchant id?

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pavankumar avatar image pavankumar David Marginian ♦♦ commented ·

Hi David,

Here is the merchant id

GS9WVTC1CZRVT


Thanks,

Pavan

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pavankumar avatar image
pavankumar answered pavankumar commented

Hi David,


Here is the merchant id

GS9WVTC1CZRVT

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David Marginian avatar image David Marginian ♦♦ commented ·

I was able to reproduce this issue by setting an invalid currency. I have reset your currency and you should be able to login now. I have written an issue on our end to fix this, as you should be able to recover from this error.

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pavankumar avatar image pavankumar David Marginian ♦♦ commented ·

I just tried logging in Sandbox Web dashboard and the issue still persists.

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David Marginian avatar image David Marginian ♦♦ pavankumar commented ·

You will need to create a new account then, and this time please be careful setting the merchant properties until we fix this on our end.

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pavankumar answered David Marginian Deactivated commented

We have changed the merchant properties only once. Default Currency was set to INR while we were testing the API. I tried rolling back to USD using Sandbox API and Clover Mini 1 as well and both didn't work.

Please refer to the API error that was returned.

Please try to fix this as i was not able to login into Sandbox Web Dashboard and Clover Mini 1 transcations are also not syncing.

1614340799271.png




1614340799271.png (106.0 KiB)
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David Marginian avatar image David Marginian ♦♦ commented ·

You changed the currency to USA, and that is what caused the problem.

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