question

quickdrawcody avatar image
quickdrawcody asked ·

Merchant charged with no app installed.

I have a merchant that is being charged for my app but claims the app is not installed on their account. Is it a glitch? How can I get this merchant unsubscribed?

App MarketMerchant
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David Marginian avatar image
David Marginian answered ·

That merchant currently has your app installed, tell them to uninstall it per the instructions I provided.

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David Marginian avatar image
David Marginian answered ·

In a private/moderators only post provide the merchant id and your app id. The merchant should uninstall your app, from the device (More Tools -> Installed Apps -> Select your app -> Uninstall) or the Clover Dashboard.

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