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dtooker asked dtooker commented

Clover Mini connectivity issue

I am unable to get the Sample POS to connect to the Clover Mini device. I get the message "The Clover transport layer can see the USB device, but encountered an error when attempting to send it a message...". I installed the SDK, and the USB Drivers. The Mini itself can run sandbox transactions without a problem, and the device shows up in Devices and Printers as a C300, with 3 sub devices: Clover Mini Customer Mode; Clover Mini Customer Mode Alt Interface; and USB Composite Device. In Device Manager, I see the 2 Clover Mini items under Clover Devices, and the USB Comp. Device seems to be under USB controllers. The System is Windows 7 Professional, SP1. Am I missing part of the setup? Where can I start troubleshooting this? I'm on a tight deadline to get this integration going, and if I can't get the samples working, then I'm sunk. Any help would be appreciated.

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sophia avatar image sophia commented ·

Hi,

Which SDKs are you using? Windows, Android, or Cloud?

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dtooker avatar image dtooker commented ·

Windows. Trying to integrate with a .Net application.

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blake avatar image blake ♦ commented ·

which version of the SDK? and I assume you are using the USB connector?

Do/did you happen to have an older version of the SDK installed?

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dtooker avatar image dtooker commented ·

This is the first attempt at installing, and is version 1.0.0.0, downloaded from GitHub on Monday. No prior installs/versions on this PC. After installing, I tried to run the Clover Example POS, which runs, but gives the error mentioned above. Edit to add: I get the same result when trying to run the sample from either the standalone EXE downloaded w/the SDK, or from inside the Development Environment.

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dtooker avatar image dtooker commented ·

Now I do, and now it works. Where did I miss that one?

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2 Answers

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blake answered

Do you have USB Pay Display installed on the Mini?

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dtooker answered

The connection issue was caused by improper setup of the Clover Mini Device, specifically, missing installation of the USB Pay Display app. Answer suggested by Blake.

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