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hiteshr avatar image
hiteshr asked ·

Unable to print order receipts properly - random behaviour

Hi,

We're facing some very random behaviour with regards to notifications. We're trying to achieve the following:

- Receive an order on our external system

- Place an order via APIs

- Create a notification for the android app on the Clover machine

- Receive the notification using AppNotificationReceiver

- Fire a print using an intent service

We have a small android application in place which follows the push notification example from github. Till a while ago, everything was working fine, we were getting the notifications and orders were getting printed. But now, something has gone wrong. I test the code at 2 places, at my emulator and devkit(mini 2) both.

Devkit - When I try and fire a print using the devkit, nothing happens, absolutely nothing. No notifications received.

Emulator - When I sideload the app in emulator, I get the notification, although I get permission issue at times, and at times, there's no issue at all and I get all the logs correctly, which means if it were a devkit order printing would've worked fine. I get notifications always at least on the emulator.

Here is a logcat for both, the emulator and the devkit - https://gist.github.com/hitesh-ramani/f9ab9f3c9e19a5ea1afab58875789555

FYI - This is all in sandbox env.

Can you please tell us how to debug this? What are the steps to follow here?

OrdersPrintBroadcasts
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That doesn't look like a complete logcat, can you run "adb logcat|grep -i push" and include the output?

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hiteshr avatar image hiteshr David Marginian ♦♦ ·

Hi David,


Thanks for the response. I've uploaded the output of "adb logcat|grep -i push" for the relevant time period in the same gist. You can view it at https://gist.github.com/hitesh-ramani/f9ab9f3c9e19a5ea1afab58875789555#file-devkit_logs_mini_2_push


This is for the devkit

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Are you sure the device has a good internet connection?

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hiteshr answered ·

Hi David, Jeff and Clover team,


We were able to resolve this by resetting the device and logging in and opening the app once. The notifications came in and printing started. After resetting the printing didn't work unless we logged in and opened up the app once. By logging in, I mean entering the employee pin.


Is this expected behaviour? Please let us know!

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