I have a DevKit device that I can't disassociate from a merchant. It also doesn't appear in the list of associated devices on the DevKits tab. It actually doesn't appear in the DevKits tab at all. When I try to associate it with a new merchant I get an error of "Invalid request: That device is already activated". A factory reset does not help. The device reboots and I'm emailed a code that reactivates with the merchant I want to disassociate from.
This can happen if you associate the devkit with a nested test merchant. I reported an issue, but I don't believe it has been resolved yet. Please send me a private post with the serial number of the device, as well as the id of the merchant that you would like to associate the dev kit with.
Ok, go ahead and give it a shot now. You will have to factory reset the device.
Dave, did you comment again, for some reason I can't see it. Let me know if this is resolved for you.
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