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bbiwer avatar image
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Problems with receipt printers

We use Star printers in our development environment, and they seem to have stopped working. Both printers are working from another app.

Star TSP100 LAN - test print works - order receipt prints - customer receipt fails immediately with NullPointerException in SignatureHelperV3

StarTSP100Ethernet(4041): onHandleIntent(PrinterIntentService.java:373): print failed, printer: Printer{uuid=4E4HJ78Y89WE0, type=STAR_TSP100_ETHERNET, name=Star TSP100, mac=00:11:62:07:50:04, ip=10.0.1.8, category=RECEIPT}
StarTSP100Ethernet(4041): java.lang.NullPointerException
StarTSP100Ethernet(4041):   at com.clover.common2.printer.SignatureHelperV3.<init>(SignatureHelperV3.java:62)
StarTSP100Ethernet(4041):   at com.clover.engine.services.PrinterIntentService.onHandleIntent(PrinterIntentService.java:284)
StarTSP100Ethernet(4041):   at android.app.IntentService$ServiceHandler.handleMessage(IntentService.java:65)
StarTSP100Ethernet(4041):   at android.os.Handler.dispatchMessage(Handler.java:102)
StarTSP100Ethernet(4041):   at android.os.Looper.loop(Looper.java:157)
StarTSP100Ethernet(4041):   at android.os.HandlerThread.run(HandlerThread.java:61)

Star TSP 650 Bluetooth (not supported - removed detail)

Any help?

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Jeffrey Blattman avatar image Jeffrey Blattman ♦♦ commented ·

Please edit your answer to include the exception stack trace and steps to reproduce the. As for the TSP 650, that's not one of our supported printers so I'm not sure how you are testing with it.

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Jeffrey Blattman avatar image Jeffrey Blattman ♦♦ commented ·

Can you check what version of com.clover.engine you are running on your device? What type of device are testing with?

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bbiwer avatar image bbiwer commented ·

We are unable to print from our Clover Station running current production version or a Samsung SM-T520 running dev engine 1794.

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Jeffrey Blattman avatar image Jeffrey Blattman ♦♦ commented ·

What's your merchant name / ID? It's definitely a bug that it's crashing but I'm trying to understand if there's something that can be twiddled in your config to get you past things problem.

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bbiwer avatar image bbiwer commented ·

Merchant Name: eCard Test Merchant ID: Y2E06WTPX3B54

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