question

Hello we have an app thats published and live, the team at clover cant reproduce the issues that im having on my own production device(clover statio) the app worcks perfectly in sandbox and according to clover in production as well but it dosent worck on my own production device: the barcode scanner closes almost right afther opening and the web app segment dosent open for me, can someone test the app is called cloopcard there is a free 30 day trial