I am writing on behalf of Dos Hermanos Bakery which is experiencing issues with inventory reporting to Avero, a third-party reporting service. In short Clover and Avero report does not match. Avero support pinpointed the issue to Clover's API. From Avero: "The Issue with category sales seems to be stemming from unknown items which the Clover API is not returning to us. The API call is below, for a complete list of missing items, On 7/12/18, the list of unknown items is:
HOT DOG - LOYAL WS
DEMI - BAGUETTE WS
BAGUETTE - MINETTE WS
BUN - BRIOCHE WS
BUN - SESAME WS
The API call which fails to pull back data for these items is:
curl -k --header "Authorization:Bearer <api_token>" --header "Application/json" "https://www.clover.com/v3/merchants/ZNE083YAA7ESC/categories?limit=1000&return_null_fields=true&expand=items"
This can only be fixed by Clover. I advise you reach out to them to fix their API and once you do it will start pulling the items into the appropriate category. I can then rerun the data for the day and resolve it."
Are you able to investigate? Please let me know if this is enough information.