question

gerardo avatar image
gerardo asked Yasin Shuman commented

how can i determine if my device is correctly sync'ing with the sandbox

I'm making changes to items in my inventory on my sandbox Clover Mini and not seeing them reflected either on the sandbox web interface or in the sandbox API calls. The Clover mini is connected to the web and also does not give any error when you click sync in the upper right.

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Jacob Abrams avatar image
Jacob Abrams answered Yasin Shuman commented

Try going to Help > Diagnostics > Go To Network Queue. It should show size 0, if not there is something wrong, let us know what it says.

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gerardo avatar image gerardo commented ·

There's a bunch of stuff stuck in there. I attached a link to a screenshot. link text Gerardo

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Jacob Abrams avatar image Jacob Abrams ♦♦ commented ·

Usually IN_QUEUE is what we see when the internet is not reachable. Can you run adb logcat -v time, then tap a sync button in an app like register, copy all the output that appears after pressing the button and post it to pastebin.com?

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gerardo avatar image gerardo commented ·

Here you go http://pastebin.com/P1BiyhGC

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michael avatar image michael commented ·

This is an issue on our side, we are looking at it.

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gerardo avatar image gerardo commented ·

Any update? My Mini is unusable because it's not posting any data back.

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