Re: Clover Mini Disconnecting during Transactions
To: First Data Corporation
Importance: Urgent Solution Needed Since April 2016 we experience problems where our Clover Mini terminals disconnect from our POS Windows machines without a pattern. The worst case scenario is when Clover disconnects in the middle of a charge transaction and drops POS without the necessary feedback. Also, we had occurences when Clover maintains the USB link but it does not fire the event OnDeviceActivityStart()!
We have 4 Clover units used in a semi-integration (Windows). Each Clover unit is linked to a Windows POS machine via a USB cable. We are using Release 1.0 of CloverSDKSetup.exe. The problem occurs with every Clover unit and at a high frequency: 1- 2 occurrences per unit per day. Clover customer support offered SOFT REBOOT of Clover which is not a solution since the reboot resolves the issue only temporary until the next disconnect re-occurrence.
When Clover maintains the logical link to POS, the link is reported by the Device Manager. However, not always a soft reboot leads to a normal USB connection. Sometimes Clover misreports itself and Windows lists Clover as UNRECOGNIZED device. In that case, we repeat the reboot several times!
