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tursus-software avatar image
tursus-software asked Yasin Shuman commented

Non Billable Merchants

What do you recommend for best practices with non billable merchants?

We are happy to let Clover sales reps use our software for free, but there seems to be many legit merchants using our software that are not marked as billable and we don't see anything obvious in the data being returned from the APIs to differentiate between legit merchants and sales reps.

When a legit merchant is non billable, what are the steps for them to allow billing - it seems most just have their merchant account tied to the Clover App Market - but if we want to turn off functionality for merchants that are not paying for the app we need to have clear communication on how they can enter in their billing info to resume use of the app.

Ideally the App Market would handle this for us - ie let us chose to not allow non billable merchants to use our software but know that sales reps are ok to use it for free.

Thanks in advance for any info/insight!!

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Yasin Shuman avatar image
Yasin Shuman answered Yasin Shuman commented

@tursus we were under the impression that all non billable merchants were resellers or sales people. are yous aying that some of them are actual merchants?

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tursus-software avatar image tursus-software commented ·

Yes, I don't want to publicly call out a specific merchant specifically but we've found examples have their own website and the contact info on the website all matches what's in Clover.

They appear to be a completely legit merchant - but the Clover system sees them as "unbillable" so that's why I'm wondering how we can tell is is a real merchant from a sales rep and what we can do to get them to be "billable". It's not very fair to the Clover developers if some legit merchants can use the software for free.

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Yasin Shuman avatar image Yasin Shuman commented ·

I agree. Whats the process to fix that? who do we contact? its obviously not just you because we are seeing it too.

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Brian Murray avatar image Brian Murray commented ·

If you have questions about specific non-billable merchants, please contact us at dev@clover.com.

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