question

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shortkut-dev asked Jeffrey Blattman answered

Smart Receipts Show QR Codes on Some Merchants and not on others...

We have two version of app, one we have published and the other version is side loaded on one of our first client. Both this apps have Smart Receipts enabled and provide a URL.

However, the print receipt for one of this has QR Code and other one doesn't .

Per Documentation, below.., they both should have QR code on the paper receipt

https://docs.clover.com/build/smart-r... Your application’s name is printed first in all capital letters followed by a divider. If you provided a URL, it will be encoded into a QR code and printed on the left side of the smart receipt text. If you did not specify an URL, it will only print the smart receipt text.

Why would that be?

thanks Irfan.

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1 Answer

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Jeffrey Blattman answered

The merchant's device has to sync that smart receipt data. This happens every 6-10 hours and of course depends on that merchant's device being online. Not being online will delay the sync longer. We have application data syncing on a very "lazy" cycle since it's not critical data to share between devices.

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