I'm using the API to create an order. The total for the order with taxes and tips shows as 14.26, the payment shows as totalling 14.26 (including taxes and tips), so why is the order marked as "Partially Paid" not "Fully Paid"?
I'm using the staging env.
Merchant ID: 57MT86WG53R11
Order ID: GZ67XCRVQ9DKR
Found the problem: I was setting the order "total" attribute to the total including the tip, changing it to total minus tips and including the tipAmount in the payment works.
Is this order being paid for via custom tender?
Hi David, yes, it's a custom tender created with:
{
label: 'Spillover Online Ordering',
editable: false,
opensCashDrawer: false,
enabled: true,
visible: false
}
I create the order, then the line items and modifiers, then add the payment to the order (associated to said custom tender), all through the API.
I am a bit rusty on custom tender payments, but I am seeing the following in the logs - "payment missing tax rates"
I'm currently creating the payment setting the amount to the order total minus tips, and setting taxes and tips separately, like so:
payment_data = {
tender: {
id: tender_id
},
amount: value_to_cents(order.total_minus_tips),
tipAmount: value_to_cents(order.tip),
taxAmount: value_to_cents(order.tax)
}
This results in the payment having the correct total but the order being marked as "partially paid".
If instead I use the order total in the payment amount:
payment_data = {
tender: {
id: tender_id
},
amount: value_to_cents(order.total),
tipAmount: value_to_cents(order.tip),
taxAmount: value_to_cents(order.tax)
}
The order is marked as "paid", but the payment is over the value of the order because it sums amount + tip + tax...
If I don't send the taxes and tips in the payment:
payment_data = {
tender: {
id: tender_id
},
amount: value_to_cents(order.total)
}
The order is marked as "paid", but in the order receipt the order total is wrong, it doesn't includes the tip, while the payment total is "correct".
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