question

devendra avatar image
devendra asked keithryanwong Deactivated answered

We are not getting pairing code back in onPairingCode()

Hi Team,
We are integrating our POS with Secure Network Pay App. We are getting following issue from today only, earliar we are not getting this issue.

When we are sending the connectionInitialze request to the clover device, device displays the Pairing Prompt but we are not getting pairing code back in onPairingCode() method. Also the prompt we are getting on Clover mini device for pairing is different than the earlier, attaching new prompt image for reference.

Please let us know the cause of the issue.
Thanks,
Devendra,
secure network pay display
pairing-code-prompt.jpeg (38.1 KiB)
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devendra avatar image devendra commented ·
Hi,
Can someone please assist here, we are stuck on the same?
Thanks,
Devendra
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1 Answer

keithryanwong avatar image
keithryanwong Deactivated answered
Hi @Devendra,

There is an additional step in the pairing process now, where the pin used to unlock to the device is now required to be entered before the pairing code screen will appear.

Please see our release notes documented here:
https://docs.clover.com/announcements/release-note...
https://docs.clover.com/announcements/additional-s...

Best,
Keith
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