question

4leaflabs avatar image
4leaflabs asked q-factor commented

Merchants miss that a payment is declined and then give food away

Was taking a support call from a merchant. They apparently have an issue with taking orders when they are offline.

Sometimes the payment fails and they end not being able to re-run the charge.

Merchant is requesting a stronger notice when the payment has not succeeded so that they can manage the risk better.

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Do you mean that the payment transaction is failing and its not being notified ?

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1 Answer

skymasterson avatar image
skymasterson answered

In this case, the device was offline and the card authorization came back as failed later on.

Merchant wanted more of an alert notifying them when a card auth is being done offline so that they could make a decision on whether to ask for cash payment or not.

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