question

Carl avatar image
Carl asked Miguel Deactivated edited

Clover App Version reported does not match Merchant's App Version

We got a call from a Merchant stating that their App did not update automatically. I checked our Clover Developer page under the App's Merchant list:
https://www.clover.com/developers/ ID>/apps/<App ID>/merchants
This page showed that the Merchant had the latest version of our App.

I had the Merchant go into their App Market and lookup our App. This showed that their version was two versions below the latest version of our app. I had the Merchant uninstall and reinstall our App to get the latest version, that worked.

Is there a problem with Clover's update process? Or am I missing something?

Thanks,
Carl
Merchant
10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Miguel avatar image
Miguel Deactivated answered Miguel Deactivated edited
You can have the merchant go to the App Market App and click the top right sync button–circular arrows–see the screenshot below. All app updates push at non-busy hours so to force an immediate download, syncing the Clover App Store will push down the apps immediately for install. That’s the most graceful way of updating the app. What you did works fine too but takes longer.



c300.png (119.5 KiB)
10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Welcome to the
Clover Developer Community