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captainben avatar image
captainben asked bryanvargas answered

Manually Printing REST API generated orders

I have read through this from 2020 by a Clover Employee that no longer works at clover: https://community.clover.com/questions/26732/print-orders-created-by-the-rest-api.html

I want to be clear, I am not looking to "auto print" (but would be nice and now just seeing https://docs.clover.com/docs/printing-orders-rest-api which I will play with. I am just print a receipt when necessary.

Cashier could look at past orders, choose the order, then re-issue receipt. The payment receipt can be re-issued. However they are unable to issue the order receipt, it says contact customer support.

This does not seem to be a sync issue as the order can be seen and order took place 30 minutes ago.

So that said...does the order need to have a certain "tag" added? Is there something missing from the atomic order i created that enables printing?

Thanks..at the restaurant now waiting for response :D

REST API
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bryanvargas avatar image
bryanvargas answered

Clover doesn't support customer items with modifiers to be printed. Please use the existing Clover inventory with its associated modifier.

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captainben answered

I did 2 tests via api https://docs.clover.com/reference/ordercreateprintevent-3: printed an order created through the POS. But when I attempted to print a past order created via the atomic order API...it wont print.

Upon further testing, I am able to print out orders that DON'T have modifications set, but if an order has a modification it wont print. Orders with Items and multiple quanity coming from the rest API have no issue.

Any help would be appreciated

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captainben answered

I am going to close this thread because it appears the issue is API rest orders that include a modifier are the only orders not printing.

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