Print Rest API : Print order receipt issue

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krunal asked Nov 28, '23 bryanvargas commented Dec 13, '23

Print Rest API : Print order receipt issue

I have used the Print REST API to print (Kitchen, Order) receipts automatically. The Print REST API does not print Order Receipt and Kitchen Receipt.
using the below code for printing receipt.

curl --location 'https://api.clover.com/v3/merchants/{
                 {mid}}/print_event' \
--header 'accept: application/json' \
--header 'content-type: application/json' \
--data '{
    "orderRef":{
        "id" : "JYM0V9AGTJFHW"
    }
}'

Please help me to fix this problem.

REST API Print

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Answer 1 · 2023-11-28T14:35:23Z

bryanvargas answered Nov 28, '23 bryanvargas commented Dec 13, '23

Do you know if the device is in customerFace mode (any pay display mode standby) or if the order has any custom items with modifiers trying to print (currently, custom items with modifiers are not supported to be printed)

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krunal commented · Dec 13, 2023 at 11:19 AM

Orders contain custom items with modifiers

What could be the reason for printing sometimes?

And because there are custom items in the order, why is there an issue in printing?

0 ·

bryanvargas ♦♦ krunal commented · Dec 13, 2023 at 01:44 PM

Custom items with modifiers are not supported to be printed with Clover. I recommend using the Merchant's existing inventory with the existing modifier

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