question

sujinkim avatar image
sujinkim asked doetangn55 answered

Manual refund WITHOUT Transaction

We accidentally refunded to the customers another card using 'Manual Refund' function.


We only did put the informations that card number, amount, expire date, cvv, zip code on 'Manual Refund' menu.


In other words, we applied a manual refund to the card what had no payment.


The customer said they still haven't received the refund money on their card,


But in my account, the money has already been withdrawn.


How can has proceeded manual refund without payment transaction?


And how can we do for adjust it?


Thank you.

RefundClover GoClover Mobile
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dovihi97 avatar image
dovihi97 answered

When it comes to payment processing, having a reliable and versatile platform is crucial. I’ve been using a service that offers exactly that, with its wide range of supported payment methods and strong security measures. The 24/7 customer support has also been a great asset, ensuring that any issues are resolved quickly. If you're in the market for a dependable payment solution, I recommend taking a closer look at Transferty to see how it can meet your business needs.

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doetangn55 avatar image
doetangn55 answered

For more information, get in touch with your gateway or payment processor. Give them an explanation of the circumstances and the specifics of the manual refund slope 2.
Inquire as to if there are any problems on their end and whether the refund was successfully applied to the card.

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