We've recently built a kiosk application with the payment device being Clover Flex payment. We're experiencing an issue where payments made through clover flex (Remote Cloud Pay) are being recorded twice in the dashboard. One record is recorded as a payment and the other with order details that is then closed. This is resulting in duplicated information in the dashboard and creates confusion for the accounting team. From a technical perspective, there is currently no way to merge or delete either of these duplicate records.
Our Objective is:
- To find a solution that can merge these duplicate payment and order transactions into a single transaction or delete the duplicate order transaction.
- To prevent duplicated transactions when using Remote Cloud Pay and Clover Flex
Happy to provide any additional context.
Thanks in advance.