*** Online orders are not being printed ***

We are getting complaints that new orders are not being printed when a new order is placed online.

We are using the Print API. This seemed to work initially, but now all our customers are receiving the following email:

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Hello **Customer**,

You’ve received a new online order but we can’t send it to your printer right now. Check that your Clover device is online and your printer is working normally.

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This email is being sent to all customers who receive orders through our system. I've had them check their printers and Clover devices.

Here is one of the Order ID's: MZ2PVGABPH52C

Also, the latest customer to complain is using the Clover Flex system. Should she be able to see a list of online orders within that POS system?

10 |2000

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superdave commented · Oct 31, 2022 at 07:30 PM

Is ordered prepaid? Or post-pay?

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developer-1 superdave commented · Nov 01, 2022 at 02:03 PM

Both options are available to the consumer. I don't know if one provides a different result than the other.

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dualtech superdave commented · Dec 09, 2022 at 05:44 PM

Can you help me understand why only orders with modifications added do not print when using the print_event in the REST API? For more context any order without modifications prints without issue.

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developer-1 commented · Nov 16, 2022 at 07:40 PM

Below is the return object I receive from Clover when I request a print event. Looks like it works.... But, my clients are telling me they are not receiving any printed receipts