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david9789 avatar image
david9789 asked david9789 commented

REST Pay Display- Offline payment

Hi

1. Clover Mini V2 (No Sim Version) and POS are all hard-wire connected to our own router; Not connect to store Internet service provider router

2. Using Rest Pay Display to integrated with our POS

3. the clover mini is enable offline payment already

4. if the store internet is down, Intranet is still working with our own router; the clover will not able to process the offline pay via Rest Pay Display

Any idea? Please help.

REST API
2 comments
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Blake Williams avatar image Blake Williams ♦ commented ·
do you have an example of the request?
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david9789 avatar image david9789 Blake Williams ♦ commented ·

Hi

here is the example

"amount" : 7760,

"externalPaymentId":"202210031523407",

"taxAmount": 100,

"tipAmount": 200,

"final":true,

"externalPaymentId": "1082022100529PM33",

"deviceOptions": {

"offlineOptions": {

"forceOfflinePayment": true

}

}

}


thank you so much


David

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3 Answers

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kevnat avatar image
kevnat answered

Hi David,

Are you asking about this solution in a hypothetical sense, or are you having an issue with your implementation?

If the latter, what response do you get after you attempt the offline payment using the local connection method? Are you able to successfully send a non-payment command to it, such as Display Message?

Thanks,

Kevin


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david9789 avatar image
david9789 answered

Hi Kevin,

I am having issues for over 80 stores while the store internet is down.

pls see the picture. and we can send the command to trigger tips, then payment. but decline

Any suggestions?

thank you

David

clover-offline.jpg



clover-offline.jpg (92.4 KiB)
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kevnat avatar image
kevnat answered

Please contact our developer relations team to troubleshoot this issue.

developer-relations@devrel.clover.com

We will ask you to identify your developer name, app name, and some examples of merchants and and devices that are experiencing this issue. Also helpful to provide these screenshots and any log messages that you can obtain to speed up our investigation.

Thanks,

Kevin

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