E-Commerce refund charge_Error 404 Not Found

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elven asked Sep 8, '22 Richelle Herrli commented Sep 9, '22

E-Commerce refund charge_Error 404 Not Found

After I successfully completed a charge, I received a successful transaction return message from Clover. However, when I used the returned ChargeID to Refund Charge, Clover returned a message of 404 which was not found. I would like to know the reason for this.

api function is v1/charges and v1/refunds

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e-commerce api ecommerce Refund

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Answer 1 · 2022-09-08T16:24:45Z

Richelle Herrli answered Sep 8, '22 Richelle Herrli commented Sep 9, '22

According to our logs, the merchant UUIDs for the charge and refund do not match. A charge UUID belongs to a single merchant (location) and cannot be used on refunds for a different merchant (location).

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elven commented · Sep 09, 2022 at 02:31 AM

Thank you for your reply. I will check the configuration

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elven commented · Sep 09, 2022 at 05:21 AM

The problem of 404 has been resolved, but now I receive a normal return after doing Refund charge, but the Status is always "failed".

I pass the ChargeID to the interface according to the requirements on the API documentation. Both transaction and return are the same merchant.

Please give me some advice, I don't know why it keeps failing

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Richelle Herrli ♦♦ elven commented · Sep 09, 2022 at 10:55 PM

I need more context on the payload you're sending, as well as the endpoint you're using.

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