question

shortkut-dev avatar image
shortkut-dev asked farmfreahmarket commented

Multi Payment for a order doesn't properly reflect balance on the next payment..

When someone redeems $2 for an order of $30

Then on the payment screen the remaining amount shows up as $2 by default

How do we fix this?

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Jacob Abrams avatar image Jacob Abrams ♦♦ commented ·

Please supply more information. Is this a Clover Station or Mobile or Mini? What app are you using and what are the exact steps to reproduce this issue?

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shortkut-dev avatar image shortkut-dev commented ·
  1. Customer decides to pay with a pre-paid voucher
  2. Merchant clicks on pre-paid voucher tender
  3. Tender completes executing and returns an amount to the the register app. Let's say that this amount was $2 and the order amount was $10
  4. Since this is a split tender transaction, there is a remaining amount outstanding = $10 - $2 = $8
  5. Merchant clicks on add another payment
  6. In the split custom screen, a value is pre-populated. This value equals the amount the tender returned (in step 3). We want to show the remaining amount i.e. $8
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farmfreahmarket avatar image farmfreahmarket commented ·

We are having the same issue with split payment. We have clover station with mini attached, sometimes after cash payment is applied, the balance shows, other times, it shows for a moment then disappears and the remaining balance is not shown. Clicking "full amount" adds the balance to the field, but the lack of balance on display appears to be a glitch. Also, and more importantly, it requires two receipts to be issued. When our customer uses two forms of payment, they just want one receipt reflecting both payment amounts.

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shortkut-dev avatar image shortkut-dev commented ·

Ping!!! Can somebody help.

thanks

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