question

Please supply more information. Is this a Clover Station or Mobile or Mini? What app are you using and what are the exact steps to reproduce this issue?

1. Customer decides to pay with a pre-paid voucher
2. Merchant clicks on pre-paid voucher tender
3. Tender completes executing and returns an amount to the the register app. Let's say that this amount was $2 and the order amount was $10
4. Since this is a split tender transaction, there is a remaining amount outstanding = $10 - $2 = $8
5. Merchant clicks on add another payment
6. In the split custom screen, a value is pre-populated. This value equals the amount the tender returned (in step 3). We want to show the remaining amount i.e. $8

We are having the same issue with split payment. We have clover station with mini attached, sometimes after cash payment is applied, the balance shows, other times, it shows for a moment then disappears and the remaining balance is not shown. Clicking "full amount" adds the balance to the field, but the lack of balance on display appears to be a glitch. Also, and more importantly, it requires two receipts to be issued. When our customer uses two forms of payment, they just want one receipt reflecting both payment amounts.

Ping!!! Can somebody help.

thanks