Partially Paid Status not changing to Paid

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tony11 asked Apr 27, '22 tony11 commented Apr 27, '22

Partially Paid Status not changing to Paid

https://sandbox.dev.clover.com/orders/m/AV26DTPJTVV11/orders/BMNGFY0KN1GHW?groupLineItems=true

https://sandbox.dev.clover.com/r/BMNGFY0KN1GHW

When an order is open and then completely paid, the status of the order does not change from "Open" to "Paid". It says "Partially Paid".

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Answer 1 · 2022-04-27T18:43:43Z

David Marginian Deactivated answered Apr 27, '22 tony11 commented Apr 27, '22

It looks like your are using our REST API to create the payment records for the order, correct? I haven't looked into the details but I am guessing you are not properly setting the taxes, or miscalculating something else.

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tony11 commented · Apr 27, 2022 at 10:13 PM

When supplying the tax value with a partial payment using this API:

https://docs.clover.com/reference/ordercreatepaymentfororder

The tax does not get added to the total paid amount. This is causing the mismatch in data.

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David Marginian ♦♦ tony11 commented · Apr 27, 2022 at 11:09 PM

The amount should include the tax.

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tony11 David Marginian ♦♦ commented · Apr 27, 2022 at 11:11 PM

Should this be included in the "Amount" parameter and if so, should we also specify the tax separately?

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Answer 2 · 2022-04-27T23:42:52Z

David Marginian Deactivated answered Apr 27, '22

Please see https://community.clover.com/questions/23985/same-order-id-having-different-paymentstate.html

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