VOID response success but the payment still exist

Question

question

phan.dev asked Oct 26, '21 phan.dev commented Oct 27, '21

VOID response success but the payment still exist

Hi, I'm using remote pay iOS.
I have just test on Sandbox device.

I VOID this payment and get the response success

{success: true, result: SUCCESS, reason: voidSent, message: No extended information provided., payment: {clientCreatedTime: 1635277169000, cashbackAmount: 0, transactionInfo: {}, appTracking: {applicationID: dev.phan.flutter.clover_connect, sourceSDKVersion: 4.0.0, sourceSDK: com.cloverconnector.ios.ws}, order: {id: M2NW4KZN6FCCR}, amount: 500, externalPaymentId: 52, device: {id: 157b2613-b5db-ba69-b8c3-b45eb029d761}, tender: {opensCashDrawer: false, labelKey: com.clover.tender.debit_card, enabled: true, id: VYGH29SJ4N6ZG, visible: false, editable: false, label: Debit Card}, result: SUCCESS, employee: {id: GC6YVKR91Q126}, modifiedTime: 1635277173000, tipAmount: 75, taxAmount: 0, offline: false, id: J271TNWH0D6C2, createdTime: 1635277168000, cardTransaction: {type: AUTH, last4: 6668, first6: 601136, cardType: DISCOVER, referenceId: 129900500600, paymentRef: {id: J271TNWH0D6C2}, authCode: 210426, entryType: SWIPED, transactionNo: 600000, state: CLOSED, extra: {exp: 202512, athNtwkId: 06, tkntype: 1174, func: PINLESS_DEBIT, common: {"LocalDateTime":"20211026193928","POSEntryMode":"901","POSID":"5137","MerchID":"RCTST0000008099","TermEntryCapablt":"12","CardCaptCap":"1","STAN":"500600","POSCondCode":"00","TermLocInd":"0","TermID":"00000001","TrnmsnDateTime":"20211026193928","TermCatCode":"12"}, authorizingNetworkName: PULSE, cvmResult: NO_CVM_REQUIRED}, cardholderName: }}, paymentId: J271TNWH0D6C2, transactionNumber: 600000, voidReason: USER_CANCEL}

However, in the Transaction app of Sandbox device.
This transaction is still existed and can be REFUND.

In the Closeout app, this transaction is still existed in the Current Batch.

What's wrong with this VOID?

semi-integrations Clover Flex Remote Pay iOS

1635278442163.png (429.7 KiB)

6

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian ♦♦ commented · Oct 26, 2021 at 08:16 PM

How much time passed between you calling void via your POS and checking the device?

0 ·

phan.dev David Marginian ♦♦ commented · Oct 26, 2021 at 08:24 PM

@ within 1 minutes (may be a few seconds)

I have just test on Clover Demo device. This issue is not occurred.
The VOID response is same on Sandbox, but in Transaction app, there is a Payment VOIDED.

0 ·

David Marginian ♦♦ phan.dev commented · Oct 26, 2021 at 08:28 PM

Voids are async actions on the server and I am guessing it is just a sync issue. Sometimes it is going to take a bit of time for the device to sync the void.

-1 ·

Show more comments

question