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How to track down the why "Sale Request canceled by user" is returned

We are trying to track down why a PaymentResponse is sometimes returning cancelled with the message "Sale Request canceled by user"

We initially thought that the user was cancelling the payment but found that in CloverConnector.cs this message is just the default if there is no message for the cancellation.

https://github.com/clover/remote-pay-windows/blob/da0438c79307e3f76a3fd5bed67d4f0f2d822216/lib/CloverConnector/com/clover/remotepay/sdk/CloverConnector.cs#L2074

Is there anyway to find out why a sales was cancelled?

We have a situation in a couple of live stores where the Clover API is reporting “Sale Request canceled by user” with the reason been “Request Canceled” (also the default), but the sale has actually gone through when checked on the Clover portal. Leading to the POS thinking the same was cancelled and the clover thinking it was not.

USB Pay Display
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David Marginian answered simon commented

It would probably be best if you send this to developer relations (https://community.clover.com/articles/33197/new-email-address-for-all-clover-developer-support.html) along with information on the specific payments being impacted (payment ids if you have them, or external ids, merchant/device information).

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ok thinks i'll try that
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