We are trying to track down why a PaymentResponse is sometimes returning cancelled with the message "Sale Request canceled by user"
We initially thought that the user was cancelling the payment but found that in CloverConnector.cs this message is just the default if there is no message for the cancellation.
Is there anyway to find out why a sales was cancelled?
We have a situation in a couple of live stores where the Clover API is reporting “Sale Request canceled by user” with the reason been “Request Canceled” (also the default), but the sale has actually gone through when checked on the Clover portal. Leading to the POS thinking the same was cancelled and the clover thinking it was not.