question

brajesh avatar image
brajesh asked brajesh commented

Clover sandbox swipe card functionality stopped working since Saturday.

Manual card payment is working fine for sandbox account. but card swipe functionality stopped working giving us error.

Clover Mini
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David Marginian avatar image
David Marginian answered brajesh commented

Without details on the error you are receiving, what type of device you are using (you posted this in Clover GO), how you are launching the payment, and your integration we can't provide you with much assistance.

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Hi David,

here are the details we have for your query -

Device name – Lenovo TB-X304F,

iPad Air( 4th generation).

We are getting issue "Server side error occurred while processing your request" while processing payment through swipe card.

We getting this issue "Cannot return this amount to card." while refunding amount.


We are using clover mini device for card swipe functionality. we are getting this issue for few days. Previously it happened and got resolved after 2 to 4 hr. but this time we are still facing issue. let me know if any other detail you required. thanks

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What type of Clover device? This may be related to https://community.clover.com/questions/32765/why-is-clover-on-my-emulator-offline.html which we are working on.

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David Marginian avatar image David Marginian ♦♦ David Marginian ♦♦ ·
If you are still seeing this can you factory reset your device and let us know if that resolves the issue?
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Kuldeep avatar image
Kuldeep answered brajesh commented

This issue is now fixed. please try again.

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it is fixed now. thanks
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