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No Communication ~ App Submission

To Whom It May Concern,

After being in queue for 6 months with no communication for our app submission we were encouraged to be in review only to be rejected with no explanation. After sending multiple inquiries over the last 30 days to various Clover developer relations liaisons we are receiving no communication on the cause of this rejection.

Our small business has invested thousands of dollars as well as time into this app submission, doing our best to carefully follow the guidelines set forth, but unfortunately for our merchants & ISOs communication from Clover has been terribly lacking resulting in our ISOs having to promote & sell other POS systems which are competitors with Clover yet fully integrated with our cross platform gift card solution currently offering nearly 200 POS & shopping cart integrations.

We have exhausted all other options for private communication & therefore are posting publicly which was not our intent. However, we are obligated to advocate for this solution on behalf of our ISOs & merchants who daily inquire & necessitate this app for their businesses. Some merchants have turned off gift cards altogether on their Clover POS because of this issue which results in a loss of revenue for those small businesses who were hit so hard by COVID lockdowns and are striving to make a comeback. An unfortunate result when a solution is possible. We are eager to partner with Clover to the end that it is a win win for all involved.

Please advise. Thank you.

App MarketMerchantapp approvals
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David Marginian avatar image
David Marginian answered David Marginian commented

This sounds like a very frustrating situation so thank you for the diplomatic response. I appreciate it very much. Is it possible that we sent you a response and it went into your spam folder or perhaps to an inbox you don't monitor? Regardless, let me ping some folks and see if we can get you an update.

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please help us David. We have clients who want to switch thier system to clover but will not until they know they can continue to use STS for gift cards.
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I am told we are working on a response to your questions which you should receive in the next few days.

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smarttransactions avatar image smarttransactions David Marginian ♦♦ ·
David,

Thank you. Our email went out 7/13 and we still have no reply as of today 7/29. Please advise.

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No. Please see my answer below the post. Thanks!

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It looks like we just sent you an update. Please check your inbox.

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smarttransactions avatar image smarttransactions David Marginian ♦♦ ·

Confirmed.

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smarttransactions answered

Hi David,

Thank you for engaging with this post.

I check spam/junk folders daily and there is nothing new that answers our question.

An email was generated immediately after I posted the original message here in the forum. It came from a new individual on your team, but it was blank & only contained the chain of my numerous previous emails to Clover. I responded asking if they meant to convey a message - no response.

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larryatswipeit answered

have you heard back on this yet? having your gift cards in the app would be huge for me. it should take this long to get an answer especially after waiting for 6 mths.


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matt-2 answered

I will be watching this thread as well. I too have an interest in seeing that smarttransactions get's approved for use with Clover. As an ISO, we have a few clients ready to start using it.

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smarttransactions answered

When a developer cannot source full explanations from what Clover publishes online, and no meaningful dialogue can be exchanged with your team, it makes it nearly impossible to comply with any requests your team makes. We've been in this repetitive cycle for 10 months now. We get a half answer with little detail. When we reply with any further questions, we are ignored until we post here. If this forum is the appropriate platform to communicate with Clover, we're more than happy to post our questions here in the public forum. If that's what is preferred over private emails please advise. I sent an email asking for a 1 word Y/N answer and still received no reply.

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larryatswipeit avatar image
larryatswipeit answered David Marginian commented

PLEASE HELP US DAVID!!!!!!

We have customers who want to switch pos to Clover but will NOT until the gift card system is available for their current cards.

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bueller bueller, anything happening with this?
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Can you check your email? We just reached out. Please let me know if you didn't get it.

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smarttransactions answered

To Whom It May Concern,

We have many mutual clients that share an interest in the timely completion of this project which is now going on a year in process. Only a few of these mutual clients are posting here. However, we still have not received a clear answer to the question we posed SEVERAL months ago.

We'd like to hope that a profitable & positive relationship can result between STS & Clover, and we are doing everything possible to achieve that. However, communication is not forthcoming.

Please advise on how we can move forward as we are again receiving no reply from Clover for over 6 weeks now. Thank you.

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