To Whom It May Concern,
After being in queue for 6 months with no communication for our app submission we were encouraged to be in review only to be rejected with no explanation. After sending multiple inquiries over the last 30 days to various Clover developer relations liaisons we are receiving no communication on the cause of this rejection.
Our small business has invested thousands of dollars as well as time into this app submission, doing our best to carefully follow the guidelines set forth, but unfortunately for our merchants & ISOs communication from Clover has been terribly lacking resulting in our ISOs having to promote & sell other POS systems which are competitors with Clover yet fully integrated with our cross platform gift card solution currently offering nearly 200 POS & shopping cart integrations.
We have exhausted all other options for private communication & therefore are posting publicly which was not our intent. However, we are obligated to advocate for this solution on behalf of our ISOs & merchants who daily inquire & necessitate this app for their businesses. Some merchants have turned off gift cards altogether on their Clover POS because of this issue which results in a loss of revenue for those small businesses who were hit so hard by COVID lockdowns and are striving to make a comeback. An unfortunate result when a solution is possible. We are eager to partner with Clover to the end that it is a win win for all involved.
Please advise. Thank you.