question

raj avatar image
raj asked Jeffrey Blattman answered

Change the owner

Hey, My name is Raj and my boss bought the Clover station from a guy who used to use it, and had all his data in it. Now that we have it we would like to delete the old data as well as change the owner. I cannot even change the name of the "employee"/owner/admin. Please let me know what should I do. This is starting to be a very very frustrating journey. We did the factory reset twice nothing got deleted. I just want to ask how can I delete the old information.

Thank you for your time, Raj

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1 Answer

Jeffrey Blattman avatar image
Jeffrey Blattman answered

All Clover devices must be provisioned to a merchant through First Data or an authorized reseller. It is not possible to manually reprovision the device as you are attempting.

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