question

lenab avatar image
lenab asked ·

transaction failed

Hi

for some reason all my sales on sandbox are failing today and I do not see any transactions logged on your site. Can you help, please?

Sandboxsemi-integrationsSale
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian avatar image
David Marginian answered ·

The device was offline.

Share
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian avatar image
David Marginian answered ·

A description of what "failed" means would be helpful. I just ran some payments through sandbox and experienced no issues. Perhaps you changed something in your POS that is preventing the sale from working? I see no records of a payment either. I suggest you debug your application as that is the most likely source of problems.

7 comments Share
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

it just shows this:

0 Likes 0 · ·
1594150491639.png (297.5 KiB)

What app are you using on the device to take the payment? What is the device id?

0 Likes 0 · ·
lenab avatar image lenab David Marginian ♦♦ ·

USB Pay Display

C032UQ92020474

0 Likes 0 · ·
Show more comments

Welcome to the
Clover Developer Community