question

mike@davotechnologies.com avatar image
mike@davotechnologies.com asked ·

Merchants Stuck in Refund in Progress Billing Status

We have a number of merchants, going back to 2019, that are stuck in Refund in Progress. According to the Billing Lifecycle Doc - they should either be moving to 'Refunded' or 'Refund ACH Reject'. Are any other 3rd party app developers experiencing this? Can anyone from Clover help us resolve? I have merchants questioning where their refund is.

lifecycle
5 comments
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

In a private post can you please provide me with a few merchant ids?

0 Likes 0 · ·

Thanks for the quick reply. Is the "viewable by moderators" setting the private post functionality you are referring to? Just wanted to check to be sure.

0 Likes 0 · ·
David Marginian avatar image David Marginian ♦♦ mike@davotechnologies.com ·

Yes, that is what I am talking about.

0 Likes 0 · ·
Show more comments

0 Answers

· Write an Answer

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Welcome to the
Clover Developer Community