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Merchants Stuck in Refund in Progress Billing Status

We have a number of merchants, going back to 2019, that are stuck in Refund in Progress. According to the Billing Lifecycle Doc - they should either be moving to 'Refunded' or 'Refund ACH Reject'. Are any other 3rd party app developers experiencing this? Can anyone from Clover help us resolve? I have merchants questioning where their refund is.

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David Marginian avatar image David Marginian ♦♦ commented ·

In a private post can you please provide me with a few merchant ids?

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mike-1 avatar image mike-1 David Marginian ♦♦ commented ·

Thanks for the quick reply. Is the "viewable by moderators" setting the private post functionality you are referring to? Just wanted to check to be sure.

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David Marginian avatar image David Marginian ♦♦ mike-1 commented ·

Yes, that is what I am talking about.

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