question

arturhanusek avatar image
arturhanusek asked David Marginian edited

Device Error - Unexpected character was encountered

After requesting signature from customer, if the signature is "too big" - meaning too many lines drawn on Clover device, device error is thrown: "Afer parsing a value an unexpected character was encountered: Path "payload", line 1, position XXX"


Steps to reproduce:

1) Start manual card entry sale

2) Enter test card details on Clover (6011361000006668)

3) Enter CVV code

4) Enter expiry date

5) Draw A LOT of scribles to simulate very long Name + surname signature


Error is thrown after signature verification confirmation.


Device: Clover Mini 1st Gen

SDK: Windows SDK 4.0.3 (Semi Integration)

.NET 4.5.2


Remote Pay Windows
10 |2000 characters needed characters left characters exceeded

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David Marginian avatar image
David Marginian answered David Marginian edited

Thanks for the report, I have created an internal issue to track this.

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