question

ismdcf avatar image
ismdcf asked ·

Payment Token Not Returned for a Non-Billable Production Business

When a card transaction is made using the IPaymentConnector of Clover Payment SDK, and we are retrieving the card token value from the payment response.

{
  "id": ""****"",
  "result": "SUCCESS",
  "order": {
    "id": "****"
  },
  ....
  "cardTransaction": {
    ...
    "token": "XXXXXXXXX",
    "vaultedCard": {
      ...
      "token": "XXXXXXXXX"
    }
  },
  "tender": {
    ...
  },
}

We are able to successfully retrieve the cardTransaction token value in our Sandbox business. However, when testing in a production non-billable business this token is not returning any value.


In the following question we noticed that the token to be retrieved the supportsMultiPayToken needs to be true.

https://community.clover.com/questions/16042/v2-pay-token-not-working-in-production.html


However when we checked the gateway response of this non-billable business and supportsMultiPayToken is true, but the production is set to false.

{
  "paymentGatewayApi": "BLACKHOLE",
  "accountName": "*********",
  "mid": "111111111111",
  "supportsTipping": true,
  "frontendMid": "111111111111",
  "backendMid": "111111111111",
  "debitKeyCode": "***",
  "supportsTipAdjust": true,
  "supportsNakedCredit": true,
  "supportsMultiPayToken": true,
  "newBatchCloseEnabled": true,
  "production": false
}


Will you be able to let us know why we might not be getting the token value for this non-billable business?

PaymentsPaymentConnector
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Frank Faustino avatar image
Frank Faustino answered ·

The merchant has to be configured with a payment gateway (i.e., not "Blackhole") that supports tokenization.

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