question

adszy avatar image
adszy asked wsadiq commented

App Approval Taking Too Long

Hi Clover Team,

Our app (BYQ57G72RQSTP) was submitted back on 10/28/19 and it's still showing as pending. We haven't heard anything back regarding our submission other than it can take up to one month.

Since we are nearing two months, we were hoping for an update or verification that you have received our submission.


Sincerely,

Adszy

engineering@adszy.com

App Market
2 comments
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wiskai avatar image wiskai commented ·

Hi, We have exactly the same issue. We submitted our app on 11/11/19 and no response, not even after emailing appmarketbusiness@clover.com

I will open another ticket, it's getting very frustrating.

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wiskai avatar image wiskai wiskai commented ·
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1 Answer

lcerneck avatar image
lcerneck answered wsadiq commented

@adszy This forum is a space for third party developers to ask technical questions regarding Clover Development. Please direct all App Market Business questions, such as billing and approval related questions, to appmarketbusiness@clover.com and a developer relations specialist can provide more specific details regarding your app status.

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adszy avatar image adszy commented ·

We sent an email to them on 11/21 and haven't received a response.

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wsadiq avatar image wsadiq commented ·

While we understand that this forum is for asking technical questions and that app market inquiries should be directed to appmarketbusiness@clover.com, what are you supposed to do if your constant inquiries to that email go un-answered. There is no way to escalate. I submitted my app on Nov 7th, 2019 and since then have sent multiple inquiries. No satisfactory answer or a timeline has been given. I wish they (Clover) would be a little bit more understanding about the impact of not approving applications for small developers.

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