Getting 'Merchant not found' when adding new Dev Kit

I'm trying to add a new Dev Kit device (Mobile) to my sandbox account. I've created the Merchant account, but when I go to associate the Mobile Serial Number to the Dev Kit field to link to my Merchant, I keep getting a 'Merchant not found' error.

I've tried 3 different browsers, just to make sure.

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Mike M commented · Mar 01, 2016 at 05:49 PM

Can you please comment with your Sandbox merchant's ID?

And just to clarify, is this the step that you are unable to complete? https://docs.clover.com/devkit/setup/...

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frank commented · Mar 01, 2016 at 05:55 PM

Yes, Mike. Those are the steps I was trying. The sandbox ID is 4Z8668RXKHCR2

Thanks!

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frank commented · Mar 04, 2016 at 10:59 AM

Any updates?

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Mike M commented · Mar 04, 2016 at 07:02 PM

Sorry for the delay, I'm not able to see anything wrong with the Sandbox merchant's configuration. Can you please log the network request and error response, via Chrome's Inspect or another browser? You can also email us that information at dev@clover.com

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