question

tsultana avatar image
tsultana asked tsultana commented

Sometimes not receiving webhooks

Hi,

We are starting to see that webhook's are sometimes not being received. When an order is created in clover we are not getting notifications of a change in inventory. Sometimes it works sometimes it doesn't. We had a large empty space of webhooks on the 6th of May. How can i check if webhooks are not sending? Is there some information you can share from your side?

Im subscribed to inventory updates. When an order is created in clover i do receive inventory webhooks, however on certain orders i don't. Example of an order is (GWV9TASG6VK2P).

Any help would be much appreciated.

Thanks
Webhooks
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Can anyone from Clover assist me please?
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1 Answer

Bryanne Vega avatar image
Bryanne Vega answered
Webhooks are *not* guaranteed to be deliver, there can be a lot of scenarios on the reasons why and I would start by reviewing your backend first.

Please see: https://docs.clover.com/clover-platform/docs/webho...

	Clover does not guarantee when, or if, 
notifications will be received through the webhook service. If you 
require a more robust solution, you may either implement your own or use
 an external message delivery service.
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