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tsultana avatar image
tsultana asked ·

Sometimes not receiving webhooks

Hi,

We are starting to see that webhook's are sometimes not being received. When an order is created in clover we are not getting notifications of a change in inventory. Sometimes it works sometimes it doesn't. We had a large empty space of webhooks on the 6th of May. How can i check if webhooks are not sending? Is there some information you can share from your side?

Im subscribed to inventory updates. When an order is created in clover i do receive inventory webhooks, however on certain orders i don't. Example of an order is (GWV9TASG6VK2P).

Any help would be much appreciated.

Thanks
Webhooks
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Can anyone from Clover assist me please?
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1 Answer

Bryanne Vega avatar image
Bryanne Vega answered ·
Webhooks are *not* guaranteed to be deliver, there can be a lot of scenarios on the reasons why and I would start by reviewing your backend first.

Please see: https://docs.clover.com/clover-platform/docs/webho...

	Clover does not guarantee when, or if, 
notifications will be received through the webhook service. If you 
require a more robust solution, you may either implement your own or use
 an external message delivery service.
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