question

growthzilla avatar image
growthzilla asked ·

Refund status "FAIL" but no reason provided

I would like to know the reason for refund failure on a transaction. The response doesn't contain a reason, probably related to a bug acknowledged in another question.

Request:
{
	"amount": 6572,
	"paymentId": "MCJNMEZANQ1YC",
	"orderId": "3VYRRNMCNH0CC”
}
Response:
{	
	"success": false,
	"result": "FAIL",
	"reason": "FAIL",
	"orderId": "3VYRRNMCNH0CC",
	"paymentId": "MCJNMEZANQ1YC” 
}
RefundCloud Pay Display
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sanjay avatar image
sanjay answered ·
Hi @growthzilla

This is a bug where the refund failure message is not being passed back to PaymentConnector to provide in the RefundPaymentResponse. Clover support has filed a bug report for this issue.

Currently, there is no way to get the failure message from a failed refund. But If you are using Android Studio then you can only see the reason of failure in Logcat, Verbose section when your device is connected to Android Studio in debugging mode.

Thank you.
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test avatar image
test answered ·
Hi provide me full url of refund api.
I have also required refund api please provide me full url as soos as possible.
Thank you
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test answered ·
Hi provide me api url for refund which you use.
I have also require payment refund api please provide me as soon as possible.
Thank you.
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test answered ·
Hi @sanjay please provide me full url for above question.
Iam waiting for your reply
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