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ivalu8 avatar image
ivalu8 asked ivalu8 commented

Sandbox Devkit: "This Customer No Longer Exists"

Clover Mini Devkit is not able to "open" a single customer. List of customers is displayed fine, however tapping a single customer fails with a toast This Customer No Longer Exists". I believe it used to work a few weeks ago. https://www.dropbox.com/s/zk0kemgxbiv...

This is true for ANY customer - whether created on the terminal or via REST. There is an "offline" message at the top of the "Customers" app, however it is not "offline" since customers can be created and updated.

Adding a new customer works fine. Accessing customers via REST works fine (list, get, delete, update). Rebooting (soft/hard) doesn't seem to solve this.

Anyone else experiencing this?

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Jeffrey Blattman avatar image Jeffrey Blattman ♦♦ commented ·

If it says offline, it can mean that it's not connected to the network, or that it can't reach the Clover server. Creating local customers isn't evidence that it's actually online. We typically cache things locally so the device can work with intermittent network connectivity. Perhaps you could try to open a customer and pastebin the logcat afterwards, and provide the link?

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ivalu8 avatar image ivalu8 commented ·

"Offline" appears in Customer App intermittently .
Customers created locally show up in REST GET customers call. Customers created via REST show up on the terminal. Customers deleted via REST are deleted from the terminal.

Here's a logcat (i replaced a token with **) - server is throwing a 500 on /v2/merchant/ID
http://pastebin.com/H4dFKLzQ

I have no problems getting all customers OR a single customer via rest: /v3/merchants/TA7DV4W2E0MWP/customers/ /v3/merchants/TA7DV4W2E0MWP/customers/3PMBRWRT6F3R8 http://pastebin.com/Z9UU5Juv

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1 Answer

Mike M avatar image
Mike M answered

Hi @ivalu8

This is currently a bug in the Sandbox Employees app and is already being tracked internally. We appreciate you letting us know though!

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