Hi, this is Cooper, Ecwid Customer Care team.
We have a customer whose order No 208 received from eBay and passed to Ecwid and then to Clover POS got a "Partially Paid" status in Clover. It seems that the reason for this is that some tax was applied to this order in Clover even though there was no tax for it initially on eBay.
I have traced this order in our logs and found out that we did receive the order without tax from eBay and passed it like this to Clover. Please see the excerpt from our Clover logs:
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info 2018.07.27 04:46:43.045 clover1-522 - - - 26.5-25922-g6d80d9ccd15 99 RestClientUtils logApiCall - Ecwid API GET request:
https://app.ecwid.com/api/v3/11280080/orders/208?... response: {"vendorOrderNumber":"ONLINEORDER208","refundedAmount":0,"subtotal":22.95,"total":27,"email":"
-------@gmail.com","paymentMethod":"eBay order","tax":0,"customerTaxExempt":false,"customerTaxId":"","customerTaxIdValid":false,"reversedTaxApplied":false,"couponDiscount":0,"paymentStatus":"PAID","fulfillmentStatus":"AWAITING_PROCESSING","orderNumber":208,"volumeDiscount":0,"customerId":43995917,"membershipBasedDiscount":0,"totalAndMembershipBasedDiscount":0,"discount":0,"usdTotal":27,"createDate":"2018-07-27 04:4...
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Could you please check it on your side how this order was transferred to your system and if and why there is a tax for it? The merchant claims that this is an ongoing issue, it happened to a few other orders by now.
