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Dev Clover mini stopped connecting to Clover services

Our dev clover mini device stopped connecting to the Clover services. It was previously on one network with comcast and now in a new network with comcast. I can confirm that it does connect to the internet. Our app is able to load web pages and our back-end REST API, and even the clover examples apk loads everything properly. What could be the problem?

Just in case, did try https://help.clover.com/troubleshoot/comcast/, but that didn't work. Tried to connect to a different network (tethered to my at&t network) and nothing. the genymotion is able to connect without issues. I'm able to connect to the sandbox environment through the web too. Any suggestions?

Clover MiniSandboxDevKit
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