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Clover_FAQ asked ·

Why doesn't the option to enter a tip amount appear in the sale transaction flow?

Why doesn't the option to enter a tip amount appear in the sale transaction flow?
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Clover_FAQ answered ·
If you’ve configured the Per-Transaction Setting TipMode, make sure it’s set to ON_SCREEN_BEFORE_PAYMENT. For Windows, you would use:

pendingSale.TipMode = TipMode.ON_SCREEN_BEFORE_PAYMENT;

If you haven’t configured this Per-Transaction Setting, tipping will follow merchant settings.
To verify that Tip on Screen is enabled in the merchant settings:

  1. Open the Setup app on the Clover device
  2. Tap the Tips tab
  3. Verify that Ask for tip (always requires signature) is enabled
  4. Verify that the Tip entry location is set to On tablet screen
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