Idea

imrandanka avatar image
imrandanka suggested bekean commented

CLOVER SOLO MAJOR ISSUE

Recently release product "CLOVER SOLO Station" has a major flaw that customer can't take contactless payments. We can't attach FD40 pin pad as customer support says it's not compatible but Pin pad App shows it's compatible. They suggest to use P550 printer (with customer display) but that doesn't work with Solo either as printer works but customer display not working at all and contactless payments doesn't work either. So, what's the solution to process contactless payments in a market where majority people would like to use their Apple/Google Pay or contactless cards? A very big flawed by the developer team to release a major product in market which can't process contactless payment as of now. Please look into this immediately and also either let's the pin pad work with SOLO or update pinpad app document.

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8 Comments

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narayananclover avatar image
narayananclover commented

Clover has our "Station Duo" that covers both the sides of the counter that comes with Customer Facing Display with multiple payments support including contactless payments like Apple pay and Google Pay as well as contactless cards.

"Station Solo" is a POS designed for the merchant to use in non-customer facing use cases. Hence, it does not support customer facing payments.

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owen avatar image
owen commented owen edited

Clover Pro is out of prodcution and Clover Duo is not avaialble until QTR 3 in EU, so what is the customer facing payments solution for Clover SOLO in the interim?

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nathanielhunter avatar image
nathanielhunter commented
  1. Contact Customer Support Again: Reach out to the customer support team again and explain the issue in detail, check fintech programmer for more details and mentioning the conflicting information about the compatibility of the FD40 pin pad. Request escalation to a higher level of support if necessary.

  2. Check for Software Updates: Ensure that both the Clover Solo Station and any associated peripherals (like the FD40 pin pad and P550 printer) have the latest software updates. Sometimes, software updates can fix compatibility issues.

  3. Request a Replacement: If the customer display of the P550 printer is not working and contactless payments are not functioning, consider requesting a replacement unit or a different compatible device.

  4. Seek Assistance from Third-Party Developers: Reach out to third-party developers who create apps and integrations for Clover devices. They may have workarounds or solutions to the contactless payment issue.

  5. Raise the Issue on Clover Community Forums: Share your experience and concerns on the Clover community forums. Clover representatives and other users may provide insights or solutions to the problem.

  6. Stay Informed about Updates: Keep an eye on official announcements and updates from Clover regarding the Solo Station. They might address and resolve the contactless payment issue in future updates.

  7. Explore Alternative Solutions: While waiting for a resolution, you could consider exploring other payment options, such as using an external contactless payment terminal or exploring different payment processing providers.

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itat1992 avatar image
itat1992 commented

Make sure your "CLOVER SOLO Station" is running on the latest software version. Sometimes, software updates can Donkey Kong resolve compatibility issues or bring new features.

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hipohaha avatar image
hipohaha commented andreicristian Suspended sent

Whether at the register, at busy lines, at a table, or off-site, the Clover Flex is constantly supporting your business and helping it grow. Accept credit, debit, paper minecraft mobile wallets such as Apple Pay and Google Pay, EMV (Europay, Mastercard, and Visa), UnionPay, Discover card, tap, insert, swipe, chip and PIN, and cash.

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jtdmerchantprovider avatar image
jtdmerchantprovider commented

I go out of my way to sell Clover products. Clover needs to resolve the Solo not being able to do contactless asap. I use to sell the Clover Station 2018 that came with cash draw, Screen and P500 receipt printer but we always ordered the P550 receipt printer instead as it has screen on it so customer can see the price being charged and it accepted contactless/apple pay!!!. Soooo why not sell the Station gen2 separately as a solo and make the P550 receipt printers available again!! Clover pricing keeps drastically getting higher and higher. People pay a lof of money for this quipment.They should be able to process contactless with any Clover product. This is a Simple fix Clover!!!!!

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wopaga38 avatar image
wopaga38 commented

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bekean avatar image
bekean commented

Contact Clover’s support and emphasize the significance of this flaw for merchants who rely on contactless payments like Apple Pay and Google Pay, which are dominant in many subway surfers markets. Given the scale of the problem, this should be escalated to their development and product teams to prioritize a fix or update.

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