question

david98 avatar image
david98 asked ricktower answered

Unable to login to clover developer account

I am unable to login to my developer account. I open Global Developer insert my credentials then insert OTP with Authenticator. It starts to load as I see the elements of the screen like "Sandbox" and "USPROD" and immediately it redirects to the login page.

developer platfom
1 comment
10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

logomaniya avatar image logomaniya commented ·

If you're having trouble logging into your Clover developer account and are being redirected back to the login page after entering your credentials and OTP, here are some steps you can try to resolve the issue:

  1. Check Credentials:

    • Ensure that your username and password are entered correctly. Pay attention to case sensitivity.

  2. Clear Browser Cache:

    • Sometimes, cached data can cause login issues. Clear your browser's cache and cookies and try logging in again.

  3. Try a Different Browser:

    • If you’re experiencing issues in one browser, try using a different one to see if the problem persists.

  4. Disable Browser Extensions:

    • Certain extensions (like ad blockers) may interfere with the login process. Try disabling them temporarily.

  5. Update Authenticator App:

    • Ensure that your authenticator app is functioning correctly and that you're entering the correct OTP. Sometimes, time synchronization issues can cause problems with the OTP.

  6. Check Internet Connection:

    • A stable internet connection is essential. Make sure you are connected to the internet without interruptions.

  7. Reset Password:

    • If you suspect that there might be an issue with your password, try resetting it using the password recovery option.

  8. Contact Support:

    • If none of the above steps work, reach out to Clover's support team for assistance. Provide them with details about the issue and any error messages you might be encountering.

https://ai-chatgpt.es/

0 Likes 0 ·

8 Answers

·
dex1701 avatar image
dex1701 answered

I have the same problem. I even created a new developer account yesterday, and today it has the same issue. I've tried 4 different browsers and 3 different computers, and have the same issue. We have a time-sensitive integration that I'm unable to work on, and it's a big problem. Isn't there anyone at Clover that can address things like this?

10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

antos avatar image
antos answered

Same here. Multiple different browsers used. Cleared cache many times. Enabled VPN and nothing fixes the issue. I keep getting redirected back to the login screen. It appears the page is trying to load then redirects back to login.

10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

olinto avatar image
olinto answered

I have the same problem.

10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

vbchinnu avatar image
vbchinnu answered

I am having a similar issue. How do we fix that issue?

10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

bkoch avatar image
bkoch answered exom commented

I'm having the same problem (as are the other developers on my team).

I've sent an email to developer-relations@devrel.clover.com with no response yet. We're under a deadline and very frustrating the lack of support.

We do have one developer that is able to login, but she disabled 2FA on her sandbox login.

1 comment
10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

exom avatar image exom commented ·
Did you get a response on this issue? Where they able to solve it? If so, how? Thanks!
0 Likes 0 ·
mbone avatar image
mbone answered

Hello all, A general solution if youre seeing this issue with automatic logout after login, is you most likely generated 2FA at the merchant level outside of the Merchant Level 2FA while using the Global Developer Portal. You can use a secondary email for login to the merchant to enable two factor authentication for the merchant account.

This article can help with that: https://docs.clover.com/dev/docs/gdp-known-issues-and-workarounds#two-factor-authentication-2fa-for-test-merchants

10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

g58211702 avatar image
g58211702 answered
  • Double-check your username and password to ensure they are correct.
  • Ensure that there are no extra spaces when you copy and paste your credentials.

Regards:

Tierbestattungen Zollernalbkreis

10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

ricktower avatar image
ricktower answered

This thought brings a fresh perspective, Area encouraging more in-depth thinking on the matter.

10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Welcome to the
Clover Developer Community