question

greekgrille avatar image
greekgrille asked issac459 answered

Integration Doordash

We try to make integration Clover and Doordash, and Doordash requires us:

"

Contact Clover and tell them to send the webhook


You still need to reach out to Clover and ensure they are properly onboarded. Our process when working a Clover case we create is to pull webhook data provided to us by Clover. In order for that data to show up, reach out to Clover to have everything completed on the Clover end. Clover will then send a Webhook to DoorDash, We currently have not received that webhook."

what i need to do as a restaraunt?

semi-integrationsWebhooks
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bryanvargas avatar image bryanvargas ♦♦ commented ·

Are you a Clover merchant? This forum is for developers that build apps on our platform to get development assistance. If you are a Clover merchant you should contact Clover support for assistance.

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greekgrille avatar image greekgrille bryanvargas ♦♦ commented ·

Yes, I am. I called to clover support and speak with 3-4 different people and the last person said to go here and write my question here. They said that they don't know the answer.

It's not cool though that you just kick me to one to another, just make your work together and please help me

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bryanvargas avatar image bryanvargas ♦♦ greekgrille commented ·

Please visit Clover Help article: https://www.clover.com/en-US/help/accept-delivery-orders

If you still need assistance, DoorDash has a support number. Clover webhooks are automatic once you enabled it.

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3 Answers

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humanist avatar image
humanist answered

I have same issue, called clover they sent me to DoorDash, DoorDash same time reply that they don’t have a webhook, so I have no idea haw to manage that.

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sydneyy avatar image
sydneyy answered

As a restaurant, to resolve this, you need to:

  1. Contact Clover to ensure they complete their setup on their end.
  2. Confirm that Clover sends the required webhook data to DoorDash.
  3. Wait for DoorDash to confirm receipt of the webhook.

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issac459 avatar image
issac459 answered

To successfully integrate Clover and DoorDash, you need to follow a step-by-step process to ensure both platforms communicate effectively. This integration allows seamless order management and synchronization between your restaurant’s systems. Here's a detailed guide:

Step 1: Reach Out to Clover Support

  • Contact Clover Support and inform them that you need to complete the integration process with DoorDash. Specifically, mention that DoorDash requires Clover to send a webhook for your restaurant.
  • Provide any required information, such as your Clover merchant ID or account details, so they can identify your setup.

Step 2: Request Webhook Activation

  • Ask Clover to activate and send the required webhook data to DoorDash. Webhooks are crucial for real-time communication between the two systems, enabling updates like new orders, order statuses, and menu changes.
  • Confirm with Clover that all necessary configurations are completed on their end to enable the webhook.

Step 3: Verify Integration with DoorDash

  • Once Clover confirms the webhook is sent, notify DoorDash support. Share any confirmation details or reference numbers provided by Clover.
  • DoorDash will validate that the webhook data has been received and ensure the integration is active.

Step 4: Test the Integration

  • Work with DoorDash to conduct test scenarios to confirm orders placed through DoorDash are accurately reflected in your Clover system.
  • Check for any discrepancies or issues, such as delays in order synchronization or missing updates.

Step 5: Optimize Workflow

  • Once the integration is live, ensure your staff is trained to use the system efficiently.
  • Periodically monitor the integration for performance and address any issues with Clover or DoorDash support.

For uninterrupted order tracking and smooth operations, tools like Loklok offer similar user-friendly solutions, providing an integrated experience for managing diverse needs. Ensuring your systems are properly connected will help streamline restaurant operations and enhance customer satisfaction.

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