A customer is asking if when an order is placed through their app/website will the order ticket be printed automatically through their Clover Flex system.
Are there any settings she needs to enable for this action?
This question can't be answered without more details. Is this a merchant that is using a Clover Online Ordering or a custom app? If a custom app the custom app will need to handle firing the print job.
This is a custom PWA & we are using the Platform API to create the order
https://sandbox.dev.clover.com/v3/merchants/{mId}/orders
Then you also need to use our API to print it - https://docs.clover.com/reference/ordercreateprintevent
Thanks David,
This seemed to work initially with a few test orders we sent to our customers app. But, as soon as she started accepting orders from her customers, the orders were not being printed, and instead she was getting the following by email: "You’ve received a new online order but we can’t send it to your printer right now. Check that your Clover device is online and your printer is working normally."
Here is one of the Order ID's: MZ2PVGABPH52C
Also, she said she's using the Clover Flex system. Should she be able to see a list of online orders within that POS system?
Welcome to the
Clover Developer Community
3 People are following this question.
